Most critics rate the film highly, and the praise gathers around Anthony Hopkins, whose butler Stevens is singled out in nearly every review as controlled, thoughtful and the reason the film works. Emma Thompson’s housekeeper is close behind. Beyond the leads, the reviews credit James Ivory’s direction, Ruth Prawer Jhabvala’s script and the period staging, and most read the film as two things at once: an upstairs-downstairs drama with a political edge, and a quiet tragedy of feeling left unspoken.
The reservations are about feeling. Variety finds it absorbing but short of the emotional force that would make it fully satisfying, The New Yorker calls the adaptation clunky, and Time Out thinks it only comes alive in the scenes of polite sparring between the leads. The one outright dissent comes from The Independent, which finds the pacing too deliberate and the music intrusive, spelling out what the characters cannot say. The spread is otherwise narrow.
